Return/Refund Policy
For the sake of safety and sanitation we will NOT accept returns opened or used on ANY ITEMS.
If in event a non-defective item is opened and/or used under any circumstances we will not accept it back and a refund will not be processed.
Unfortunately, if you need to request a refund, exchange, or a replacement, please our contact customer service at sales@hdcdist.com. When you contact customer service, please provide your Order ID, Full Name, phone number, and the reason for your return. If your return/exchange is approved, a customer service representative will instruct you on returning your items. When your items arrive at our facility, we will ship your replacement.
Cancelling Orders
If you need to request a cancellation on your order, you must use our “Contact Us” page located at the bottom of web page or submit a ticket from the “My Account” page. If you are to request a cancellation and your order has shipped, it cannot be cancelled. In the event that your package has been shipped and you wish to cancel your order, please contact us immediately.
Dead on arrival items, missing items, & wrong items.
Dead on arrival items, missing items, and wrong items are to be reported to us within 48 hours from the time of delivery. Please be absolutely sure you have inspected your items upon receiving them. It is the buyers responsibility to check within 48 hours and notify us of the problem. Cosmetic issues, discolored items, and minor scratches are considered normal wear and tear and are not covered by warranty.
Refunds
Refunds may be issued to the back to the original payment method (Credit or Debits cards) or as store credit. We do not hold responsibility for refunds to a Prepaid Card in the event the cardholder no longer has possession of it.
Refused Products
If it is our fault, you will be credited for the products and we will reship it at our expense. If the customer refused the package, you will be charged a restocking fee.